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ISIS RETURN POLICY
We at ISIS strive to offer our customers the best
products at the best possible prices. Due to the nature of the products,
returns will not be accepted unless the product is found to be defective or
unless otherwise explicitly stated on the specific ISIS product page. All
returns, refunds, or exchanges must be approved by ISIS before any products are
returned. We have been forced to implement this policy because of the
attraction of our products to unscrupulous people who return products after
they have profitably gained from the short-term use of the products. We test
all of our products before shipping. Your satisfaction is our number one
concern. If you have any question regarding our products, please contact
info@surveillancecam.com or call (903)-533-1712 before placing an order.
RETURN POLICY: All products are special ordered by the person ordering and are NOT
subject to cancellations. Due to the nature of our product line, returns will
only be accepted for products damaged upon shipment to the customer*. All
returns must be authorized by ISIS before product(s) is returned. ISIS will
replace, refund, or credit your account for returned product(s) at ISIS
discretion.
*Special exceptions may be made on a case by case basis determined
by ISIS. In this event, returns are subject to deductions for shipping costs
and a 25% restocking charge and must be returned within a five (5) day period
from date of receipt of product(s). NO refunds will be given for products
returned without explicit permission from ISIS.
Any return must be authorized
by a representative of ISIS and under no circumstances will returns be accepted
otherwise. Authorization and shipping instructions must be obtained from ISIS.
No returns will be authorized after five (5) business days of receipt of
product(s) by the customer. SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM ISIS WITHIN A FIVE (5) DAY
PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
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